Watts New

Contact Info

Emergencies:
(246) 626-9000

Customer Service:
(246) 626-4300

PBX:
(246) 626-1800

Fax:
(246) 228-1396

     
  Watts New  
Sec_Picture_7.gif

Standards of Service

At The Barbados Light & Power Company (BL&P) we are committed to providing a safe, reliable and efficient electricity service to meet the needs of our customers.

From June 1, 2006 we have further strengthened this commitment with the introduction of Guaranteed and Overall Standards covering several aspects of the provision of electricity service.

We look forward to working with you, our customers; with our regulator, the Fair Trading Commission (FTC) and with our other stakeholders to continually improve the quality of the service we provide.


Adobe Reader is needed to view the following standards of service.

Guaranteed Standards (GES)

These are minimum standards, which we are committed to achieving. If we fail to meet any of these, affected customers can make a claim for compensation. On acceptance of the claim, the customer's electricity account will be credited with the amount of the compensation stipulated, except the GES 5 standard, where a cheque will be sent to you if this is not related to an existing electricity account.

Overall Standards (OES)

These do not have any direct penalties associated with them but will be monitored by the FTC, along with other reliability indices and voltage standards, to ensure that the desired level of service is provided to customers. 

Note: No monetary penalties apply to Overall Standards

General & Other Exemptions and Conditions
Claim Form