FAQs  
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Billing Enquiries

How often should I receive an electricity bill?

All electricity accounts are billed monthly.

What is an interim bill?

For the Domestic Service and General Service tariffs, the meters are read every two months. In the months that the meter is not read, the bill is based on an estimate of the electricity usage in the previous reading period. These bills are referred to as interim bills. The word "Interim" will appear just below the kWh used stated on the bill.

How is an interim bill calculated?

It is calculated based on the average consumption between the last two actual meter readings. This would be the average usage within the last reading period.

What should I do if my bill is high?

You should first check the usage between your last two actual meter readings and divide it by the number of days between these readings to get your average daily use. Then compare this with the average usages within previous reading periods to see if your current usage is consistent with these. If it is not, and the increase is not consistent with any change in your usage pattern (for example use of an additional appliance or longer use of existing appliances), then give one of our customer service representatives a call at 626-4300 to discuss it

How much VAT do I pay on my bill?

Value Added Tax (VAT) of 15% is charged on the total current bill. Where discounts are applicable, VAT is only applied on the net amount. (i.e. total including discount)

Why is my bill estimated at times?

Besides Domestic Service and General Service customers receiving an interim bill every second month, customers may receive an estimated bill if we are unable to access the meter at the normal reading time.

How do I know if my bill is an estimated or interim bill?

If we are unable to access your meter during the normal reading cycle your bill would be estimated based on the consumption during your last two actual meter readings and the word “ESTIMATE” will appear just below the “kWh used” stated on the bill.

Can the Company mail my bill overseas?

Yes. Customers can write to advise us where they would like the bills posted. However, the due dates will not be extended for these bills and customers are encouraged to keep these accounts up to date and, where possible, in credit to avoid the inconvenience of a disconnection if there are any delays in the mailing process. A Security Deposit is also required on such accounts.

How do I calculate how much money an appliance would use?

Multiply the power (watts) requirement of the appliance by the time (hours) of use and then multiply it by the electricity charge per kilowatt hour - for residential customers the charge per kilowatt hour is, on average, 19.6 cents plus the fuel clause adjustment and the total multiplied by 1.15 (for the 15% VAT). For example, If a 100 Watt light operates for 10 hours per day, it will use: 100x10 = 1,000 Watthours = 1 kilo Watt-hour (kWh). If the fuel clause adjustment is 11.5 cents per kWh, the cost of operating this light for one day would be: 1 kWh x (19.6 + 11.5) cents per kWh x 1.15 VAT = 35.8 cents per day. If used this way for 30 days it would use approximately $10.73 per month.

Who is entitled to a discount on the bill?

Domestic Service customers who pay their bill within the fifteen (15) days from the date of issue will receive a discount. The discount date and amount is shown on the bill.

How much is the discount?

The discount for Domestic Service customers is 10% of the fixed and energy charges – no discount is given on the Fuel Clause Adjustment.

What information is needed when making an enquiry on an electricity account?

Customers are encouraged to provide their service number when enquiring on an account to facilitate the accessing of information. The customer number, name and address of the account can also be used to identify an account when the service number is not available.

Where would I find the Account Number for my account?

Your Account Number is located in the top left hand corner of your bill.